Delivery Information
iDistro understand the importance of our customers receiving goods quickly and efficiently. We work very closely with a number of couriers to ensure fast delivery and a reliable service. Our couriers are DPD, Royal Mail, Palletline and Pallet Force.
We offer a guaranteed next day delivery service on all UK orders placed and paid for (where necessary) by 8pm.
Delivery is Monday – Friday excluding weekends and national bank holidays. Saturday delivery on non-pallet orders is available upon request on orders over the value of £500 (excluding VAT) or alternatively an additional charge will be applied.
All UK orders above £100 (excluding VAT) qualify for free delivery. All UK orders under £100 will be charged a £5 + VAT delivery fee.
DPD Predict & Follow My Parcel
Thanks to DPD’s industry-leading Predict service, we can provide parcel recipients with a one hour delivery window, notified by SMS and email, ideal if you are busy.
What's more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute time slot.
Benefits of DPD Predict:
- You will be given a one hour delivery window
- Text and or email notifications
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local DPD Pickup Shop
To obtain an estimated time of arrival for your pallet delivery, please contact Customer Services.
Click one of the links below to Download the DPD App!
Get your delivery first time by sharing your delivery preferences with DPD. We even know when to come back if we’ve missed you the first time!
iPhone users go to https://goo.gl/vQnzmJ
Android users go to https://goo.gl/ogJjQ9
The DPD App is a must for every iDistro customer!
EU & Rest of World
iDistro deliver to the majority of the EU! We also offer deliveries outside of the EU please contact our Sales team on 0203 633 6579 for further information.
Delivery lead times to EU destinations may vary depending on national bank holidays, transport delays etc however we work closely with our couriers to ensure you receive your order within the initial lead time stated. Please note customs charges may apply to some countries.
Whilst we aim to meet these delivery times, during busy periods (including sales days) deliveries may take a little longer.
In the unlikely event of our courier facing unforeseen delays such as weather issues, road closures, accidents, system failures or depot issues we will always do everything possible to attempt delivery, but under these circumstances it is likely that some parcels will be subject to a delay.
Collection
If you are local to us, you are more than welcome to visit our trade counter to collect your order. For a fast and efficient service, please place your order at least one hour prior to collection. Please state this in the comments section when placing your order online or alternatively please speak to our Sales Team.